- Who can use MASONLIVE?
- Why use the MASONLIVE student e-mail?
- What is included with the MASONLIVE account?
- Can students access MASONLIVE student e-mail accounts via the Mac?
- What is my MASONLIVE e-mail address?
- What is my password for my MASONLIVE student e-mail?
- How do I log in to my MASONLIVE student e-mail account?
- How do I reset my password?
- Can I forward my e-mail out of the MASONLIVE student e-mail account into another account?
- How can I use mail clients such as Outlook with my MASONLIVE student e-mail?
- Can I check my e-mail and get alerts using my mobile device?
- What happens if I change my name?
- I need an accessible version of MASONLIVE. How do I switch to it?
- When I log into MASONLIVE on the web (OWA), my e-mail looks different. What is going on?
- Can I search my individual MASONLIVE student e-mail account?
- Who do I contact for Support for MASONLIVE?
- I accidently deleted a message. How can I get it back?
Employees who are students
- I'm both a student and a Mason employee—will I have both a MASONLIVE and an Office 365 account?
- Why should I set up MASONLIVE if I already have an Office 365 account?
- How do you determine who has both a MASONLIVE and an Office 365 account?
- Where did my timesheet reminders go? How can I get them in MASONLIVE?
- If I have both a MASONLIVE and an Office 365 account—where do I receive my e-mail?
- I have both an Office 365 account and MASONLIVE account—how can I get my e-mail in one spot?
- I have both an Office 365 and MASONLIVE account—where should I tell people to send my e-mail?
- What happens if I am no longer a Mason employee—will my Office 365 account go away?
- Will I receive daily Spam Quarantine digest messages?
- How do I set up a safe senders list in MASONLIVE?
- Will the changes to MASONLIVE alter the settings needed (e.g. incoming and outgoing servers) for a client (such as Thunderbird) to connect to the MASONLIVE service?
- What will happen to my SkyDrive?
- What is my Personal Microsoft Password?
- Will my MASONLIVE e-mail account still be web-accessible through masonlive.gmu.edu?
- Which password should I use for what?
- Will changes to my Mason PatriotPass password change my live.com password?
- Will my Personal Microsoft Passwords change via the upgrade?
- Do I have to change my password before the upgrade, or will I be prompted to do so when the upgrade happens?
- Will I be able to access my accounts during the upgrade?
- In MASONLIVE I have set up two factor authentication. Will that continue to work after the upgrade?
- What browsers and Office clients will support the upgraded version of MASONLIVE?
- Will my MASONLIVE e-mail account still be web-accessible by going to live.com and using my current e-mail address login and password?
MASONLIVE is available to anyone who is a student at George Mason University. It is the official Mason student e-mail system.
Your George Mason University e-mail account is the official means of campus communication. Important information regarding registration, billing, coursework, and other university announcements will only be delivered to this account.
Your MASONLIVE student e-mail account provides e-mail and more. It is based on the Microsoft Office 365 mail product. What is included:
- E-mail with 25GB of storage space
- The ability to send attachments up to 25MB
- Integrated calendar and contacts
Yes. Macs can access MASONLIVE student e-mail accounts. See the list of supported systems and browsers.
Your e-mail address will be your username (Mason NetID) followed by @masonlive.gmu.edu. (if your username (Mason NetID) is 'student' then your e-mail will be email@example.com).
You have two different passwords for MASONLIVE student e-mail, depending on your method of entry to MASONLIVE. If you connect via http://masonlive.gmu.edu, your password is your Patriot Pass password.
The MASONLIVE Microsoft Password will allow you to log in to your MASONLIVE e-mail directly through http://mail.office365.com and will also be used to set up your e-mail forward to your mobile device, another e-mail account, or an e-mail client application. Your initial MASONLIVE Microsoft Password is your G Number (including the capital G).
After you set up your MASONLIVE e-mail (which you will do the first time you connect to MASONLIVE—please see the instructions and more details on our 1st Login Instructions page), you will be able to connect to your MASONLIVE account in several different ways:
- Through the MASONLIVE web site
Log in through http://masonlive.gmu.edu. You will need to log in with your username (Mason NetID) and your current Patriot Pass password.
- Through the myMason portal
Once you connect to http://mymason.gmu.edu, you can click on the e-mail link in the portal for direct access to your MASONLIVE e-mail.
Please note: Be sure to log off any other Microsoft accounts, i.e., Hotmail, before logging in to your MASONLIVE student e-mail account.
To change or reset your Patriot Pass password, please visit the Password Management web site.
To update your MASONLIVE Microsoft Password, please visit "Options," then "Change your Password" within MASONLIVE (detailed instructions can be found in the tutorials section).
Yes. But if you forward your MASONLIVE student e-mail to another account, official e-mail may get caught and eliminated by the spam filters used by the receiving account. You may choose to either forward your account via a rule in MASONLIVE (this can be found under the "Options" menu) or set up a pull from the system where you want to have your MASONLIVE e-mail forwarded (if supported). For more information, please see the tutorials page.
Outlook (2010 Windows or 2011 Mac) is the supported mail client. Use Exchange Active Sync to access all features. Other clients may support limited features through the use of IMAP.
Yes. Please see Mason's mobile device site (http://tsd.gmu.edu/depts/TSS/ADT/mobile/?sec=0) for set-up instructions for the most popular devices. If your device is not listed, please visit Microsoft's mobile device set-up wizard. When configuring MASONLIVE e-mail on your mobile device you must use your full e-mail address [netid]@masonlive.gmu.edu and your MASONLIVE Microsoft Password. If you need to learn how to set your MASONLIVE Microsoft Password, please review the information found on the tutorials page.
Changing your NetID is not available at this time. If you would like to change the way your name is displayed, you can do so by following the How to Change Your Display Name tutorial.
It is simple to switch to an accessible version of MASONLIVE. After you log in to MASONLIVE, please select the OPTIONS menu under the SETTINGS area in the GENERAL tab. To switch back to the full version, please select the OPTIONS menu and then choose Accessibility from the list. Uncheck the box and click the save icon. The next time you log in, you will be back in the full version.
You may either be using the accessible version of the Outlook Web App or viewing it via mobile browser. Mobile browsers such as Safari on an iPad do not support all the features of the MASONLIVE system. If you are using the accessible version, you may opt to change back to the full version. After you log into MASONLIVE, please select the Options menu and then choose Accessibility from the list. Uncheck the box and click the Save icon. The next time you log in, you will be back in the full version.
Yes. There are a variety of useful and powerful, searching capabilities available to MASONLIVE student e-mail users through the web and rich clients—MASONLIVE can also take advantage of Microsoft's operating system search capabilities for integrated desktop search.
Other areas of the product are supported directly by Microsoft and may be found within the applications themselves.
By default, when a message is deleted, it is placed in the Deleted Items folder. Items remain in the Deleted Items folder for 30 days by default. If you need to recover an item deleted more than 30 days ago or if you emptied your Deleted Items, messages are recoverable for an additional 14 days by right-clicking on the Deleted Items folder and selecting Recover Deleted Items from within Outlook Web Access.
Employees Who Are Students
You may—it depends on what type of employee you are (see the table below). As a student, you have a MASONLIVE account, and as an employee (Faculty and/or Staff), you will have an Office 365 account.
If you do not set up your MASONLIVE account, you may miss important messages from your professors. You can always forward your MASONLIVE account to your Office 365 mail account—please see I have both an Office 365 and MASONLIVE account—how can I get my e-mail in one spot? for information on how to set up forwarding.
The following table outlines the process for determining e-mail accounts at MASON:
I am a:
|MASONLIVE account:||Office 365 account:||Mail sent to NetID@gmu.edu
|Student only (full-time or part-time)||
|Student & university employee (student wage employee only)||
|Student & university employee (including classified, admin faculty, teaching faculty, and adjunct faculty)||
|Teaching faculty only (including full-time, adjunct)||
|Employee only (full- or part-time, including classified, admin faculty, or wage staff)||
|*Note: If you have a MASONLIVE account, you may always receive e-mail directly at firstname.lastname@example.org|
Your timesheet reminders are sent to your NetID@gmu.edu address—please see the table above to determine to which e-mail system this e-mail address will be directed. If you wish to see all your e-mail in MASONLIVE, please refer to the question I'm both an employee and a student. How can I get my e-mail in one spot?
For users with accounts on both mail systems, e-mail is received in the following way:
|Mail Sent to:||Is received in:|
|NetID@masonlive.gmu.edu||MASONLIVE inbox (http://masonlive.gmu.edu)|
|NetID@gmu.edu||Office 365 inbox (http://office365.gmu.edu)|
Users may always set up a rule in MASONLIVE to forward e-mail to their Office 365 account. For more information, please see the MASONLIVE tutorials.
Additionally, you may use an e-mail client application such as Outlook, which allow for multiple accounts to be accessed via single application while keeping the mailboxes themselves separate. Most mobile devices also provide this functionality (e.g., multiple e-mail accounts accessed via a single iPhone).
If you would like to keep your mail separated, you can tell people to send your student e-mail to NetID@masonlive.gmu.edu. To receive your work e-mail in your Office 365 account, have them send to the e-mail to NetID@gmu.edu.
At this time, if you are still active at Mason, your Office 365 account will remain active, even if you are not currently employed. This prevents constant switching and confusion over where e-mail will be received. It is recommended that you set up an e-mail forward or a link between your Office 365 account and MASONLIVE so that you are sure to receive your e-mail.
Yes, you will receive IronPort Spam Quarantine digests daily (when you have messages that were marked as Spam).
Questions about the August 2013 Microsoft Upgrade
At this time we do not expect you to need to change your incoming and outgoing servers. However, we have had reports of people being moved between servers in the Microsoft cloud even without any upgrade taking place. If you do have a problem accessing your e-mail after the upgrade, it wouldn’t hurt to start by verifying your account connectivity information.
Your SkyDrive has been separated from your MASONLIVE account and is now maintained by Microsoft. To access your SkyDrive, you will need to use your Personal Microsoft Password (initially the same as your MASONLIVE Microsoft Password) and login via this URL: skydrive.live.com.
Your Personal Microsoft Password is managed from the SkyDrive site and is maintained entirely by you. Forgotten passwords are handled via challenge questions, back-up e-mail address, or Microsoft directly. Your initial Personal Microsoft Password is the same as your MASONLIVE Microsoft Password.
Yes, you will still be able to access your MASONLIVE account via masonlive.gmu.edu.
Please use the password indicated in the chart below for the various MASONLIVE and Microsoft products.
To log in to:
|Use this password:|
||MASONLIVE Microsoft Password|
||Personal Microsoft Password|
No, your Mason PatriotPass password and your live.com password are separate passwords. Changing one does not alter the other. However, if you log into the MASONLIVE Outlook Web Access by going to masonlive.gmu.edu and reset your password there, you will change your live.com password.
No, the upgrade will not automatically cause your Personal Microsoft account password (WindowsLive) to change. However, if you change your MASONLIVE Microsoft Password prior to your account being upgraded, that will cause your Personal Microsoft account password to be updated as well. In order to be sure you are not locked out of your Microsoft services (live.com, WindowsLive, SkyDrive), if you forget that password, please be sure to update your security information in MASONLIVE prior to your account being upgraded. After the upgrade you will need to use Microsoft’s services to reset your Personal Microsoft account password.
There is no requirement that you change your MASONLIVE Microsoft password. However, if you are not sure that you know your MASONLIVE Microsoft password we recommend you change it now as that password will become your Microsoft Personal password once your MASONLIVE and WindowsLive accounts split. After the upgrade Microsoft will manage your WindowsLive account and all account management/password resets will be done through Microsoft for any WindowsLive services that you may use. (For example, SkyDrive, Xbox, etc.) We also recommend that if you have not already setup/verified your account security information that you do so now.
Yes, you can continue to use e-mail, SkyDrive, and Messenger throughout the upgrade. As of this time, the only interruption we expect you may have is a brief disconnection when your account is actually upgraded. At that time you may receive a pop-up notice from Microsoft asking you to reconnect or you may have to log out and back into your account. Other than that, we don’t expect anyone to be locked out of their account during the upgrade process.
After the upgrade you will have two separate accounts. Your MASONLIVE account which, is administered by George Mason University and provides access to your email and calendar, will no longer support two factor authentication. Your WindowsLive account, which is administered by Microsoft, will continue to support two factor authentication.
After the upgrade, you will no longer be able to log into your MASONLIVE e-mail via live.com or outlook.com. Instead you will be able to login with your NetID and Mason Patriot Pass at masonlive.gmu.edu or by using your full e-mail address, [NetID]@masonlive.gmu.edu, and MASONLIVE Microsoft password at mail.office365.com.